How do I exchange items?

If something doesn’t quite fit how you would like it to, you can exchange it for a different size or colour (stock dependant) for free.
Please note that you are responsible for the cost of sending your return back to us.
We do not charge anything for the dispatch of your exchange.
To process an exchange please fill in this form (click here) and follow the instructions on the form.

How do I return items?

If you would like to return an item you can do this for store credit or a refund.
Please note that you are responsible for the cost of sending your return back to us.
However, for an exchange we do not charge anything for the dispatch of your items.
To process a return please fill in this form (click here) and follow the instructions on the form.

Can I return a sale item?

Yes.

How long does it take to process?

Usually we process exchanges, store credits and refunds within 2-5 days of us receiving the items back. Please note, this period does not start from the day you sent an item back to us, as it will take some time to reach our warehouse.
For exchanges, once we dispatch your exchange standard delivery times will apply.
For store credits, this will be sent by email, please check junk folders in case it landed there.
For refunds, once your refund is submitted your banks processing times apply for this to reflect in your account, this is usually within 7 working days, depending on who you bank with. We can only refund to the card or payment method you used when placing the order.

Have you received my return?

We do not have an automated email service that tells you when your return is back with us. Returns are opened, inspected and processed as soon as possible once they reach our warehouse, rest assured we aim to process all exchanges and returns within 2-5 days of us receiving the items back. Please see ‘How long does it take to process’ above for more information.

I have received an incorrect item…

We’re really sorry about this, this very rarely happens.
All Apexgray orders are packed by real people and sometimes we might get something wrong.
If you have received an incorrect item please email support@apexgray.co.uk. We’ll assist you as soon as possible to get this rectified.

I have received a faulty item…

We’re really sorry about this, the utmost care has been taken to help ensure this doesn’t happen.
If you have received a faulty item please email support@apexgray.co.uk. Please attach any images of the faults to help us assist you and get this rectified.