www.apexgray.co.uk (referred to as the “Website”) is owned by Apexgray.
By placing an order on this Website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance.
2. PLACING AN ORDER
– Add the products you want on our Website to your basket
– Ensure you select the correct size before adding these items to your basket
– Once you have added all items you would like to purchase, proceed to checkout
– You must provide billing, shipping, email addresses and all other required details accurately
– Review the order before you complete the purchase
– Submit your order and you will receive a confirmation via the email address you provided at checkout.
In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.
Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.
2.2 ORDER ACCEPTANCE AND CANCELLATIONS
All orders submitted by you are subject to acceptance by Apexgray. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
– If products are shown on the Website but are not available;
– If we are unable to obtain authorisation of your payment;
– If shipping restrictions apply to a product;
– If products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described;
– Suspected fraudulent activities.
Because we start to process your order as soon as it is submitted, it is not always possible to cancel your order
3. QUALITY AND MAINTENANCE OF PRODUCTS
Minor differences in colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Apexgray is not liable for these variations and deviations.
Apexgray draws your attention to the washing and maintenance instructions printed on the labels of the products. Apexgray is not liable for any damage resulting from incorrect handling of products, including handling contrary to the instructions.
4. PRICE AND CURRENCY
All prices quoted at the payment stage are in Great British Pound (GBP).
Apexgray reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards. Including the right to adjust the price of any product at any given time without further discussion.
5. SHIPPING AND DELIVERY
All orders made on the Apexgray Website are dispatched from Derbyshire, UK to the shipping address you provide at the checkout stage, orders are delivered on business days; excluding bank holidays and national holidays.
We aim to despatch orders on the same working day for orders placed before 11AM GMT. However, due to fluctuation in order volumes this is not always possible.
Free delivery will be on the standard delivery NOT Express.
Express delivery is offered as an option. For orders to be despatched with Hermes Express they need to be placed before 11AM GMT. Delivery can be up to two working days.
Any international orders may be subject to customs charges. These charges are not quoted at checkout and are entirely out of our control.
Apexgray cannot be held responsible for delay in delivery, including but not limited to the following;
Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
6. INTELLECTUAL PROPERTY RIGHTS
All trademarks, service marks, logos and trade names which appear on Apexgray products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Apexgray. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.
7. BAG FOR LIFE
The customer must cover all costs for the return of the item.
The bag for life returns form must accompany the parcel – Downloaded from https://apexgray.co.uk/bag-for-life/.
Apexgray must have physically received the bag for life from the customer within 15 days of the customer receiving their goods.
Any bag for life found to not be in their original condition will not be accepted (i.e. washed, stained/marks, distinctive smells, covered in animal or human hair – this list is not exhaustive).
10% of the original order value will be refunded to the same account from which the original order was made. Shipping charges are not included in the refund calculation.
There is a capped refund amount of £15.
AMENDMENTS TO TERMS AND CONDITIONS
We reserve the right to make changes to these Terms and Conditions at any time.
The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our Website.
Please check the Apexgray Terms and Conditions periodically for changes.